FAQs.

At Field Doctor we aim to be as transparent as possible with our customers about everything! Prices included.

We are very proud of our products and we want to maintain that level of quality and service.

So we are letting you know that from time to time due to varying cost of ingredients, packaging, energy and deliveries we may change the price of our meals.

Sometimes this will mean a price increase, but also a decrease.

We hope that you can understand that in a constantly changing world we are also having to adapt and make changes as well. If you have any questions please do get in touch.

How much does it cost?

The price of your meal depends on the portion size you choose:
single serve from £6.99 to £7.29
double serve: from £10.39 to £10.79

Minimum spend per order is £44.50, and a 7 item minimum for subscription orders.

Delivery charge may vary depending on your location. It can range from £5.50-£23

Spend over £60 and you get free delivery *this offer may vary depending on your location

*additional delivery cost may apply in Channel Islands, Isle of Wight. We do not deliver to Scottish islands, Scottish highlands, Isle of Man, Scilly Isles, or Republic of Ireland and Northern Ireland.

What is a Field Doctor subscription?

• Our subscription service is created to make life easier and allow you to receive recurring deliveries of our meals. It’s up to you to decide what frequency best suits your needs/lifestyle with a 7 item minimum per order.
• We make it simple for you to change the frequency, pause, or cancel your subscription at any time.

How do I start a subscription?

• Choose your meals, and then pick your subscription frequency using the frequency picker in the bottom bar.
• Select your delivery date using our date picker in the checkout.
• In the checkout page, tick the subscribe box to upgrade your order into a recurring subscription. You can then select your order frequency.

When will my subscription reprocess?

• After your first order, your subscription will reprocess at your chosen frequency, with deliveries repeating on the same day of the week you chose for the initial delivery.

How do I edit my meals?

• To edit your meals, you can click the link in the email we send before your next order processes, or sign in to your account and click manage subscriptions.
• If your stuck, please contact our customer service team Send an email by clicking here or call directly on 01225 941141.
• Once your order has processed, your order will have left our kitchen and we are unable to edit your meals.
• Please make any changes at least 2 days before your order processes, and we'll send you a reminder email on this date.

When will my delivery be?

• Your delivery will be within 48 hours of your reprocessed order confirmation email. Look out for your timeslot email from the courier on the day of your delivery.

How do I pause my subscription or edit my payment details / order frequency?

• To update your payment details, change your frequency, pause or cancel your subscription, you can login to your account area by clicking here. If you haven't activated your account yet, please click the link in the activation email we send you after your purchase (search for Field Doctor account activation) in your email.

We deliver nationwide. Our delivery partners are:

HIVED for all deliveries inside M25

DPD for certain areas of Scotland* and other select areas

YODEL for everywhere else!

Delivery charge may vary depending on your location. It can range from £5.50-£23

Spend over £60 and you get free delivery or £5.50 discount on your delivery charge *this offer may vary depending on your location

*additional delivery cost may apply in Isle of Wight and other areas. We do not deliver to Scottish islands, Scottish highlands, Isle of Man, Scilly Isles, Channel Islands or Republic of Ireland and Northern Ireland. Please click this link to see if DPD offer next day delivery in your area: https://www.dpd.co.uk/service_lookup.jsp

Choose your delivery day on your way to checkout. We deliver from Tuesday – Saturday

The courier will email you on the morning of your delivery with your tracking information and a delivery timeslot. You may also get an email the day before delivery, just to let you know that they have your parcel ready for delivery the next day.

Unfortunately, at this point we do not have control over what slot you will be assigned.

If you are not in, the courier will leave your meals where instructed, (there is an option at checkout to leave specific delivery instructions) in an insulated box that will keep them frozen well into the evening on your day of delivery. Please do not ask your driver to deliver on another day as either courier do not keep your parcel in frozen storage and are instructed to dispose of your parcel if not delivered on the original chosen delivery date.

*Please see Is the packaging recyclable for how to recycle eco-friendly packaging

you can find nutritional information by clicking on the meal you are interested in on our menu page and scrolling down to the nutritional information section.

if you have any questions about the nutritional information, please get in touch with us and we will be happy to help.

We offer two different portion sizes.

Double serve portions- 760g, *served in one dish

Single serve portions- 380g

You could pack a single portion for lunch at work (the aroma will most definitely make your colleagues jealous though!), or share a double portion with friends, and gain eternal popularity. You may even find yourself devouring a whole double-serve meal (as we have often done ourselves!).

For food and safety reasons and to protect your gut we recommend you reheat your meal only once, following the instructions on the back of each meal carefully.

MEAL BOX SIZE

We know it can be a challenge fitting everything you need into your freezer, so please see below the dimensions of our meal boxes:

Double serve portions: 26cm x 17cm x 5cm

Single serve portions: 17.5cm x 13cm x 5cm

We cater for various dietary requirements such as vegan, vegetarian, gluten free, dairy free and low FODMAP. You can complete the meal filter here to find the right meals for you.

On our packaging and on each meal page we have provided all ingredient and allergen information.

Our gluten free meals have been certified gluten free and are coeliac safe. You can find our gluten free dishes by following this link: https://www.fielddoctor.co.uk/pages/gluten-free-coeliac-friendly

In the UK, food labeling regulations require that the 14 major allergens are clearly highlighted on pre-packaged food labels. These allergens are (ingredients we use in some meals highlighted in bold):

1. Cereals containing gluten: Includes wheat, rye, barley, oats, spelt, and their hybridized strains, as well as products thereof.
2. Crustaceans: Such as crabs, lobsters, prawns, and scampi.
3. Eggs: Includes eggs from all birds and egg products.
4. Fish: Includes all fish and fish products.
5. Peanuts: Includes peanuts and products thereof.
6. Soybeans: Includes soybeans and products thereof.
7. Milk: Includes milk from all mammals and dairy products.
8. Nuts: Includes almonds, hazelnuts, walnuts, cashews, pecans, Brazil nuts, pistachio nuts, macadamia nuts, and Queensland nuts.
9. Celery: Includes celery stalks, leaves, seeds, and celeriac.
10. Mustard: Includes mustard seeds, mustard powder, and mustard products.
11. Sesame seeds: Includes sesame seeds and sesame seed products.
12. Sulphur dioxide and sulphites: At concentrations of more than 10 mg/kg or 10 mg/litre expressed as SO2.
13. Lupin: Includes lupin seeds and products thereof.
14. Molluscs: Includes mussels, snails, squid, and other molluscs.

Field Doctor ensures these allergens are clearly indicated on our packaging and meal pages to help consumers with allergies or intolerances make informed choices.

If you have an allergy that is not included as one of the major 14 allergens use the 'free from' filter on our menu page.

Currently on top of the 14 official allergens filters we have;
Tomato
Onion
Mushroom
Rice

our meals are cooked in our Somerset kitchen and frozen to lock in the nutritional goodness, great taste and reduce wastage.

They will arrive with you frozen, but if for any reason this is not the case, so long as they are still partially frozen you can refreeze them by putting them into your freezer until it's time to cook and enjoy them - don't worry, they are perfectly safe to eat!

Alternatively you can put them in the fridge and once they are fully defrosted eat within 48 hours following the cooked from chilled/defrosted instructions.

Note: if you have fish dishes we recommend not refreezing if defrosted, so you can put them into the fridge and cook from defrosted within 48 hours like the other meals - or reach out to our customer service to discuss options.

Most of the delivery and product packaging is recyclable.

See below all details regarding the recyclability of all aspects of our packaging:

• Cardboard Outer boxes: household recyclable
• Meal Sleeve: household recyclable
• Meal Tray: household recyclable
• Meal Stickers: not recyclable

• Depending on the time of year you parcel may contain bags of water ice, this can either be re frozen and used at home or emptied down the drain and the bag recycled with normal plastic recycling.

• Dry ice bag, once empty of dry ice (see dry ice FAQ) can be recycled with normal plastic recycling

Our meals and all packaging which has contact with food is BPA and PFA free.