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Field Doctor Pricing

At Field Doctor we aim to be as transparent as possible with our customers about everything! Prices included.

 

We are very proud of our products and we want to maintain that level of quality and service.

 

So we are letting you know that from time to time due to varying cost of ingredients, packaging, energy and deliveries we may change the price of our meals.

 

Sometimes this will mean a price increase, but also a decrease.

 

We hope that you can understand that in a constantly changing world we are also having to adapt and make changes as well. If you have any questions please do get in touch.

 

 

How much does it cost?

The price of your meal depends on the portion size you choose:
single serve from £6.99 to £7.29
double serve: from £10.39 to £10.79

 

Minimum spend per order is £44.50, and a 7 item minimum for subscription orders.

 

Delivery charge may vary depending on your location. It can range from £5.50-£23

Spend over £60 and you get free delivery *this offer may vary depending on your location

 

*additional delivery cost may apply in Channel Islands, Isle of Wight. We do not deliver to Scottish islands, Scottish highlands, Isle of Man, Scilly Isles, or Republic of Ireland and Northern Ireland.

Subscriptions

 

What is a Field Doctor subscription?

  • Our subscription service is created to make life easier and allow you to receive recurring deliveries of our meals. It’s up to you to decide what frequency best suits your needs/lifestyle with a 7 item minimum per order.
  • We make it simple for you to change the frequency, pause, or cancel your subscription at any time.

How do I start a subscription?

  • Choose your meals, and then pick your subscription frequency using the frequency picker in the bottom bar.
  • Select your delivery date using our date picker in the checkout.
  • In the checkout page, tick the subscribe box to upgrade your order into a recurring subscription. You can then select your order frequency.

When will my subscription reprocess?

  • After your first order, your subscription will reprocess at your chosen frequency, with deliveries repeating on the same day of the week you chose for the initial delivery.

How do I edit my meals?

  • To edit your meals, you can click the link in the email we send before your next order processes, or sign in to your account and click manage subscriptions.
  • If your stuck, please contact Charlie, our subscriptions guru. Send Charlie an email by clicking here or call directly on 01225 941141.
  • Once your order has processed, your order will have left our kitchen and we are unable to edit your meals.
  • Please make any changes at least 2 days before your order processes, and we'll send you a reminder email on this date.

When will my delivery be?

  • Your delivery will be within 48 hours of your reprocessed order confirmation email. Look out for your timeslot email from the courier on the day of your delivery.

How do I pause my subscription or edit my payment details / order frequency?

  • To update your payment details, change your frequency, pause or cancel your subscription, you can login to your account area by clicking here. If you haven't activated your account yet, please click the link in the activation email we send you after your purchase (search for Field Doctor account activation) in your email.

Delivery Information

We deliver nationwide. Our delivery partners are:

HIVED for all deliveries inside M25

DPD for certain areas of Scotland*

YODEL for everywhere else!

 

Delivery charge may vary depending on your location. It can range from £5.50-£23

Spend over £60 and you get free delivery or £5.50 discount on your delivery charge *this offer may vary depending on your location

 

*additional delivery cost may apply in Isle of Wight and other areas. We do not deliver to Scottish islands, Scottish highlands, Isle of Man, Scilly Isles, Channel Islands or Republic of Ireland and Northern Ireland. Please click this link to see if DPD offer next day delivery in your area: https://www.dpd.co.uk/service_lookup.jsp

 

Choose your delivery day on your way to checkout. We deliver from Tuesday – Saturday

 

The courier will email you on the morning of your delivery with your tracking information and a delivery timeslot. You may also get an email the day before delivery, just to let you know that they have your parcel ready for delivery the next day.

 

Unfortunately, at this point we do not have control over what slot you will be assigned.

 

If you are not in, the courier will leave your meals where instructed, (there is an option at checkout to leave specific delivery instructions) in an insulated box that will keep them frozen until at least 7pm on your day of delivery. Please do not ask your driver to deliver on another day as either courier do not keep your parcel in frozen storage and are instructed to dispose of your parcel if not delivered on the original chosen delivery date.

 

*Please see Is the packaging recyclable for how to recycle eco-friendly packaging

What about nutritional information?

You can find all the ingredients and nutritional information for each dish directly from our shop page by clicking the information icon and navigating to the bottom of the page.

What are the portion sizes?

We offer two different portion sizes.

 

Double serve portions- 760g, *served in one dish

Single serve portions- 380g

 

You could pack a single portion for lunch at work (the aroma will most definitely make your colleagues jealous though!), or share a double portion with friends, and gain eternal popularity. You may even find yourself devouring a whole double-serve meal (as we have often done ourselves!).

For food and safety reasons and to protect your gut we recommend you reheat your meal only once, following the instructions on the back of each meal carefully.

 

MEAL BOX SIZE

 

We know it can be a challenge fitting everything you need into your freezer, so please see below the dimensions of our meal boxes:

 

Double serve portions: 26cm x 17cm x 5cm

Single serve portions: 17.5cm x 13cm x 5cm

 

What if I have dietary requirements or allergies?

We cater for various dietary requirements such as vegan, vegetarian, gluten free, dairy free and low FODMAP. You can complete the meal filter here to find the right meals for you.

 

On each meal page we have provided all ingredient and allergen information.

 

We are nuts about nuts due to their various health benefits. We do not cook with peanuts but routinely add walnuts, cashew nuts, almonds and brazil nuts to our meals.

*We are not a nut free kitchen, our nut free meals are suitable for persons with nut sensitivities

 

Our gluten free meals have been certified gluten free and are coeliac safe. You can find our gluten free dishes by following this link: https://www.fielddoctor.co.uk/pages/gluten-free-coeliac-friendly

Do our meals arrive frozen?

Yes, our meals are cooked in our Somerset kitchen and frozen to lock in the nutritional goodness, great taste and reduce wastage.

 

They will arrive with you frozen, but if for any reason this is not the case, so long as they are still partially frozen you can refreeze them by putting them into your freezer until it's time to cook and enjoy them - don't worry, they are perfectly safe to eat!

 

Alternatively you can put them in the fridge and once they are fully defrosted eat within 48 hours following the cooked from chilled/defrosted instructions.

 

Note: if you have fish dishes we recommend not refreezing if defrosted, so you can put them into the fridge and cook from defrosted within 48 hours like the other meals - or reach out to Charlie here to discuss options.

Is our packaging recyclable? 

See below all details regarding the recyclability of all aspects of our packaging:

 

  • Cardboard Outer boxes: household recyclable
  • Wool Liners: Can be put in compost bins
  • Climacell Liners (plant foam): There is no ambiguity here at all; put this in your recycling/compost bin and this will be collected and disposed of by local councils. Made with paper and plant base foam.
  • Gel based ice packs: Disposal in general waste only (including gel itself) or you can reuse in packed lunches!
  • Eco-friendly bag: Produced using a green ethanol derived from renewable sugar cane rather than traditional fossil fuel. Recycle alongside traditional polythene (recycle code 4)
  • Meal Sleeve: household recyclable
  • Meal Tray: household recyclable
  • Meal Stickers: not recyclable

 

Please note we have temporarily replaced our usual insulated packaging due to a supplier issue. The boxes are cardboard and therefore can be recycled in curb-side recycling.
The liners are recyclable, they are made of LDPE4, this can be recycled in some curb-side recycling (you will need to check your council jurisdiction) but can be recycled in supermarket plastics recycling.

How do I contact customer service?

Charlie is available on our live chat from 9am - 5pm Monday to Friday.

Outside of these hours, please send us an email at hello@fielddoctor.co.uk and we will respond to you as soon as possible.

 

*Please note that emails are only monitored in standard office hours, Monday to Friday, so if you wish to make any changes, please do this inside these hours.

Is the meat we use Halal?

At the moment, the meat we use is not Halal. However, our meat-free dishes are just as delicious, so why not give them a try!?

Product Discounts

If you have been sent a discount code, we hope you enjoy some money off! We just want to let you know that unless specified otherwise, multiple discount codes cannot be combined on one order. This excludes subscription discounts.

 

Please also note that gift cards cannot be used on subscription orders.

What is your mixed herb ingredient comprised of?

Our mixture is made up of:

 

70% parsley
18% thyme
6% tarragon
6% sage

Dry Ice info

We have now began packing your parcels with dry ice to keep your food frozen in perfect condition when it is warmer outside. Here is some pointers on how to handle it:

 

You’ll find it on top (and possibly at the bottom) of your food.

Please treat it with care and use oven gloves or a tea towel to remove it.

Don’t worry if the pack is empty as it will have worked releasing the cold.

If they are still solid, please place them in a well-ventilated area away from children and pets so they can evaporate.

Please dispose of the white packaging with your normal waste.

Salt + Flavour Statement

Some of our customers ask why Field Doctor's ready meals may have a different taste compared to some less healthy options on the market.
 
We want you to know that we take our customer's health and dietary requirements seriously, which is why we prioritise using natural ingredients and avoid additives altogether, and also produce meals that are not high in salt, fat or sugar. Each meal contains a large variety and quantity of vegetables, at least 2 of your 5 a day, as well as wholegrains and other nutritionally dense ingredients.
 
While our meals may have a more subtle flavour, rest assured that they are carefully designed by our dietitians to deliver all the essential nutrients you need to support your dietary needs and well-being. All while being as convenient as possible for you to enjoy.
 
Furthermore, some of our meals are designed for specific dietary needs, while some are for general health. Please contact our customer services team to make sure the meals you are ordering are the best fit for your needs.
 
We appreciate you choosing our nutritious meals and being part of our health-conscious community.

What are FODMAPs?

FODMAPs are a group of carbohydrates (sugars) found in various foods. Unlike other carbohydrates, they are poorly absorbed in the gut. This can trigger symptoms like gas, bloating and pain in people with irritable bowel syndrome (IBS).   

What is a low FODMAP diet?

A low FODMAP diet is a type of elimination diet that can improve IBS symptoms. It involves reducing the amount of FODMAPs you eat for 2-6 weeks by swapping high FODMAP foods for low FODMAP alternatives.   

 

If IBS symptoms improve on a low FODMAP diet, it's likely that you are sensitive to FODMAPs. The next step is to follow FODMAP reintroduction, which helps figure out which FODMAPs you’re sensitive to and in what amounts. You can read more about a low FODMAP diet here.   

How are your low FODMAP meals developed?

Each of our low FODMAP meals are designed by our in-house by our chef Matt and FODMAP trained Dietitian. They use the latest low FODMAP information from Monash along with their knowledge about nutrition and taste to do this.  

 

Like all our meals, our low FODMAP range is designed to meet healthy eating guidelines. This means the meals are never high in saturated fat or salt, and have a focus on healthy fats, lean protein and plenty of plant-based foods.   

 

Once developed, our FODMAP meals undergo analysis by the team at Monash University for the different types of FODMAPs. Once confirmed as low FODMAP they receive certification and go into production.   

How can I be confident that your meals are low FODMAP?

Each of our low FODMAP meals have been certified as low FODMAP by the experts at Monash University when eating a single serving (one meal).   

 

If you’re planning on eating more than one meal a day, leave 3-4 hours between meals. So, for example, you can eat one of our low FODMAP meals at lunch and another at dinner.   

What do you do when the FODMAP content of a food changes?

Monash constantly re-test foods that were originally tested some years ago to check that the FODMAP content has not changed. This is because changes in farming, food production and environmental factors can influence FODMAPs in food.  

 

As a result, Monash regularly publishes updates to the serving sizes of food considered low FODMAP. When this happens, we review our low FODMAP meals in line with this new information and adjust our recipes to ensure that our meals stay low FODMAP.   

I've seen an ingredient in your meals that isn't low FODMAP, why is this?

Although foods are often thought of as either being ‘high FODMAP’ or ‘low FODMAP it’s the serving size of a food that determines whether it can be included.  

 

This is because foods contain FODMAPs in varying amounts. Some foods contain very concentrated levels of FODMAPs (garlic is an example) so eating even a tiny amount can trigger symptoms.  

 

Other foods contain much lower concentrations of FODMAPs. These foods can often be eaten in small or medium portion sizes and remain low FODMAP.   

 

Let’s take tinned tomatoes as an example. A ½ cup portion (about 100 grams or a quarter of a can) is low in FODMAPs and can be included in a meal. But a large serving (a cup or half a can) becomes high in the FODMAP fructose, which may trigger symptoms.    

 

If you see an ingredient you think of as high FODMAP in one of our meals, rest assured it’s included in a portion size that ensures the meal stays low FODMAP.  

Why do you use peas, beans and lentils in your low FODMAP meals, I thought these were high FODMAP?

Beans, peas and lentils are often avoided by people with IBS as they are high in two types of FODMAP - galacto-oligosaccharides (GOS) and fructans. But you can include most beans peas and lentils on a low FODMAP diet in small portions.  

 

An example is chickpeas – a quarter cup of canned and rinsed chickpeas (about 40 grams) is a low FODMAP serving.   

 

We choose to include peas, beans and lentils in our meals in low FODMAP quantities because they’re a brilliant source of beneficial nutrients like protein, fibre and prebiotics.

 

Prebiotics are a specific type of fibre that feed beneficial bacteria in the gut, which in turn can have positive effects on health. A low FODMAP diet restricts intake of prebiotic fibre which is one of the reasons it’s not a lifelong diet.  

 

Including prebiotic-rich foods like pulses and nuts in low FODMAP portion sizes means you can benefit from these fibres without triggering symptoms.  

Will I end up FODMAP stacking if I eat more than one of your meals a day?

FODMAP stacking refers to the possibility of FODMAPs stacking up in the gut and causing symptoms. This can potentially happen when eating multiple ‘green servings’ of foods in one meal, or if eating meals and snacks very close together.   

 

The best way to avoid stacking is to leave 3-4 hours between meals and snacks. This allows time for food to be digested and slows down the rate at which the gut is exposed to FODMAPs. So, for example, you could eat one of our low FODMAP meals at lunch and another at dinner.  

 

Everyone has a different threshold for FODMAPs, so if your symptoms are well controlled then you don’t need to worry about FODMAP stacking.  

 

If you’re following a low FODMAP diet and not getting good symptom control, talk to your dietitian about stacking.   

I experienced symptoms after eating one of your low FODMAP meals, why does this happen if they are low FODMAP?

There are a few possible reasons. If you experienced symptoms soon after eating (within an hour or less), it's unlikely these symptoms are down to the meal you’ve just eaten.  

 

That’s because foods tend to trigger symptoms when they reach the small and large intestine, and it usually takes several hours for this to happen.  

 

It’s worth thinking about the previous meal you ate, or other non-FODMAP triggers that might be affecting your gut. These include caffeine, alcohol, stress or an exaggerated gastro-colic reflex.   

 

If you're experiencing symptoms a few hours after eating, it could be down to the fibre content of the meal. Eating more fibre than usual can increase symptoms, because it provides food for gut bacteria who produce gas when they break fibre down.   

 

Some of our meals are high in fibre. If you are used to a lower fibre diet (which may happen because of trying to control symptoms) you might experience some symptoms as your gut adjusts.  

 

If this resonates, you might find it helpful to start off with these options which are the lower fibre options in the range:  

 

  • Chicken in White Wine  

  • Provencal Fish Stew 

  • Fish Pie 

  • Smoked Mushroom Carbonara 

  • Mac + Cheese  

  • Piri Piri Chicken

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